Cancellation & Refund Policy

Last updated: 9 October 2026

This policy covers cancellation of a confirmed booking with Silver Clouds and what happens to the booking amount and any instalments paid.

Cancelling more than two months before the event

If you cancel in writing more than two months (60 days) before the first event we are booked for, the booking amount and any instalments you have paid are refunded in full. We process the refund as soon as we receive your cancellation; it reaches your account within 5 to 7 working days depending on your bank or card issuer. Refunds go back to the account or payment method used to pay.

Cancelling within two months of the event

If you cancel within two months (60 days) of the first event, the booking amount is not refunded. By then the date has been held for you and turned away from other couples. Any instalments paid over and above the booking amount are refunded in full, less payment-gateway charges already incurred.

Rescheduling

If your wedding date moves, tell us as early as you can. We will move your booking to the new date at no cost if our crew is available. If we are not available on the new date, the rules above apply based on the original event date.

Changes to coverage

Reducing events, hours or deliverables after booking is treated as a partial cancellation of that portion and follows the same two-month rule.

How to cancel

Send us a message on WhatsApp at +91 99000 74289 or email hello@silverclouds.in from the number or address used for the booking. The date we receive your message is the cancellation date.